Contact Forms
Last updated
Last updated
Use the Contact Form widget to add a complete web form to your site. The Contact Form widget allows you to provide visitors with a variety of input areas; specific text, drop-down, radio buttons, check boxes, date, time, email, and phone numbers. You can use the form for email newsletter opt-ins, customer questions, or simply to gather feedback from your site visitors.
Note
On radio buttons and check boxes, you can add images to display for the options. The images will not appear in the email received from the form submissions, but the selected label appears (even if hidden on the site).
We do not recommend duplicating contact forms, as this typically results in issues in the duplicated contact form.
To add the widget:
In the left panel, click Widgets.
Click and drag the Contact Form widget into your site.
To learn more about adding widgets to your site, see Add Widgets.
To access the content editor, right-click the widget, and click Edit Content.
On the Form Items tab:
Decide what information you would like to collect from your visitors and then modify the existing fields by clicking the name of the field. To add new fields, click Add Field.
Note
If your form includes a File Attachment field, the file name must not include a space when uploaded. The file size limit for attachments is 10MB.
Type the text you want to appear on the Submit button.
By default, reCAPTCHA validation is added to new forms. This protects your form from spammers and speeds up the form submission process for site visitors. Select a reCAPTCHA position. Select to display the reCAPTCHA as an icon or text in the form.
Type a Form title. To hide the form title, click the eye () icon.
Note
If you change the title of the form, the title only changes after a new response is submitted. To change the form name quickly, we suggest you submit a test response and wait a few minutes for the form to update.
On the Submission tab:
To set the email address and subject for receiving form responses, click Submission recipients. Make sure to enter the email address in the Submission recipients step in order to have a copy of the information submitted.
Note
If the Submission recipient is empty, the primary email in the content library will be used. If no such email exists, the account owner will be used as the default submission recipient. All responses go to the form responses page.
To set the confirmation and error messages to display when visitors submit a form, click Submission actions. Use the Rich Text Editor to add color, emphasis (bold, italics and underline), and bullets to text in the message boxes. To have the form redirect to a page after submission, click the Redirect to a page after submission toggle, and select the page to which you want to redirect.
To add tracking code to your form, click Tracking, and paste conversion code or AdWords in the field provided.
On the Integration tab, send successful submission data to a third-party service. For more information, see Contact Form Integrations.
To open the contact form design editor, right-click the Contact Form widget, and click Edit Design. In the design editor, you can change the button layout, items, frame, and spacing.
On the Layout tab:
Click the layout icon to select a layout design for the contact form.
To change the form alignment, click Left or Right.
On the Item tab:
To make edits to the field style and field text, click Fields.
To edit the button style and button text, click Button. To revert back to the global style, click Revert to global design.
On the Frame tab:
To make edits to the frame style, click Frame Style. You can change the background by adding a color or image.
To change the text style of the title, click Form Title.
To change the text style of the submission notification, click Submission Message
To make edits to the padding and margins of the contact form, click the Spacing tab. For more information about spacing, see Outer and Inner Spacing.
If you are having issues with the contact form, see Contact Form Troubleshooting.
You can connect the email address to the content library, or to an email field in collections. Additionally, you can add collection fields such as apartment ID or team member name to the email subject or as external fields sent in the form. Those additional fields will be available not just in the form email but also when accessing the form responses data from site overview. For more use cases, see the Product Overview. For more information on connected data, see Connected Data.
To add connected data to a contact form:
Select the email address and additional fields you want to include in the contact form email.
(Optional) Click Edit Content and make any necessary changes to the content. All changes will be synced with your content library.
Click Done.
Right-click the widget, and click Connect to Data.
